Gamification Hits Healthcare as Startups Vie for Cash and Partners

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look at the results and get tips and rewards for improving their health. Only seven out of 202 participants dropped out of the program, Lee says. “That was perceived to be extraordinarily sticky,” he says.

Two years later, the company replicated the results across seven Boston-based employers. In addition, Healthrageous showed that 32 percent of EMC participants achieved a clinically meaningful improvement in their blood pressure, as did 30 percent of participants in the second trial.

Lee says that large insurers are primarily concerned about encouraging good habits in their least healthy members—not in people who are already pre-disposed to exercise and eat right. “They’re not motivated to incentivize a marathon runner to run faster marathons,” he says. “They’re much more focused on type 2 diabetics that are predominantly obese and that are costing thousands of dollars a year in medical expenses. That’s where the financial pain exists in the population.”

UnitedHealth also has several studies under way to measure the impact of gamification on its least healthy members. In one study, for example, the company has given Xboxes to adolescents who are obese and deemed to be on a path to diabetes. United also gave them several games and Microsoft’s Kinect device, which allows players to use body movements to control the games.

“We’re looking to measure whether this helps kids become healthier,” Plourde says. “Does it actually get them moving when historically they weren’t? Or does it potentially become a deterrent? We can’t show any results yet.”

Chris Cartter, general manager of Healthways (NASDAQ: HWAY) subsidiary MeYou Health in Boston, says his company is similarly interested in measuring the degree to which consumers maintain an interest in their health if it’s fun for them to do so. “The core question is, does engagement have a measurable effect?” he says. But Healthways is hoping to broaden its reach beyond just members with chronic illnesses. MeYou Health markets Daily Challenge, a program that rewards members for completing one small health-related task per day, such as “take the salt shaker off your kitchen table,” or “swing an imaginary hula hoop 10 times to the right, then 10 times to the left.” Users can connect with their friends for support on Facebook and Twitter, and win rewards typically seen in videogames, such as tokens that can be used to “unlock” premium health-related content.

Cartter says 75 percent of users are still participating in the program after 30 days, and 30 percent are still engaged after a year. MeYou Health is now piloting the program with five different groups, including a large employer and Blue Shield of California, Cartter says. The company is trying to prove that … Next Page »

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  • Alexei Levit

    Wow it would be great if I got paid every time I went to the gym. If the startup building that Rock The Post is in had a gym and had this process life would be healthier! 

  • JaneM

    There is a definitely something fishy going on with Cartter’s (MeYouHealth) claim that “30% are still engaged after a year” considering at this year’s Game Developer Conference they indicated that only 1% made it past the first 100 days. 

    • Bill

      Hi Jane, are you referring to Michael Kim’s talk at GDC 2012 in the Games for Change track? Unfortunately, Michael misquoted the data that I shared with him. I created 5 slides for him but he probably only had room to show the one with a screen grab of Daily Challenge. 

      I’ll try to clarify things. At that time, 1,730 members had completed their challenge every single day for 100+ days. That is the 1% of our population that Michael was probably referring to. Check out the attached slide. 

      Chris Cartter was referring to engagement, not streaking mechanics. We define engagement as completing any one of the following four metrics each week: 1. Visit MeYou Health website, 2. Compete a challenge, 3. Read a challenge email or reminder, or 4. Encourage other members. 

  • Papharmacy Shasek

    We are a startup that has its mission to be a catalyst for integrating business models like this into an entire geographic community. We harness the least active individuals, their wellness challenge and reluctance to exercise to the physician prescribing exercise – then providing the menu of tools for compliance – exactly like GymPact. Contact us to join the PA Pharmacy initiative

  • JaneM

    Yup, that was the one. Michael didn’t misquote it then but Chris is lumping in these other actions, got it. 

    Thanks for the clarification. Can you share how much the 2nd “Complete a Challenge” metric accounts for out of the 30%?

    • Bill Sabram

      I’d be happy to talk with you about this sometime. Completing a challenge is just one of the data metrics that make up our engagement model. Michael’s misquote about our members with 100+ day streaking mechanics has confused this thread. Speaking in person or on the phone is awesome. – Bill Sabram