EMC Veteran Heiser Joins ClickSoftware as CEO

Here’s a big name to follow in the tech world: Tom Heiser. The longtime EMC executive has joined ClickSoftware Technologies, an Israel- and Burlington, MA-based software company, as its chief executive, effective Oct. 1.

Heiser (pictured) replaces interim CEO Paul Ilse, who’s an operating partner with Francisco Partners. That’s the private equity firm that acquired ClickSoftware for $438 million in cash earlier this year.

Heiser knows security, cloud services, and big-company strategy. He was most recently interim CEO of Arxan Technology, but before that, he was executive vice president of EMC’s cloud strategies and execution, and prior to that, president of EMC’s RSA Security division. Heiser started at the data-storage giant (NYSE: EMC) back in 1984, and worked his way up to management through a variety of sales, marketing, and product management roles, according to his LinkedIn profile. In recent years, he served on the board of CyberArk Software, another company with Israeli roots.

ClickSoftware (maybe Heiser can work on the name) makes technology for mobile workforce management and service optimization. That sounds pretty dry, until you realize the software is used by utility companies, police and fire departments, and emergency rescue organizations in times of need. ClickSoftware also sells its products to customers in retail, telecom, insurance, and other sectors.

The company was founded in 1979 and had an IPO in 2000, at the height of the dot-com bubble. It reported $126.2 million in 2014 revenues, with a net loss of $3 million.

Gregory T. Huang is Xconomy's Deputy Editor, National IT Editor, and Editor of Xconomy Boston. E-mail him at gthuang [at] xconomy.com. Follow @gthuang

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