Boston-Based Help Scout, Though Profitable, Takes $6M Series A

Help Scout, a Boston company whose software aids small and medium-sized businesses with e-mail customer support, is taking a $6 million Series A funding round four years after its founding, and after already achieving profitability.

The company, profiled by Xconomy in 2011 after it graduated from Techstars Boston, plans to use the funding to invest in “new marketing channels” and further develop its product and content, co-founder Nick Francis wrote in an online post this morning. The money came from Foundry Group, a Boulder, CO-based venture firm that includes Techstars co-founder Brad Feld, and CommonAngels Ventures.

Help Scout had previously taken $800,000 in seed funding and has been profitable for 18 months, Francis wrote.

The service aims to streamline the process of providing customer support in help centers, offering multiple employees access to the same chain of e-mails and features such as notes that let employees communicate with one another. The company expects to have 3,000 paying customers by next month, along with 23,000 active users, Francis wrote.

David Holley is Xconomy's national correspondent based in Austin, TX. You can reach him at dholley@xconomy.com Follow @xconholley

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