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Entry Author Date Location
India vs. Silicon Valley: A SaaSy War 09/04/12 San Francisco
Get Satisfaction Makes Customer Support Less Robotic-And More Strategic 11/29/11 San Francisco
Lithium Helps Companies Rev Up Customer Support by Deputizing ‘Superfans’ 09/29/11 San Francisco
Salesforce.com Snaps Up Assistly in Race to Dominate Customer Service Technology 09/21/11 San Francisco
Zendesk Takes Customer Support Upscale, Adds Enterprise Version 08/08/11 San Francisco
$10M for Get Satisfaction 08/04/11 San Francisco
Oracle Buys Inquira 07/29/11 San Francisco
Assistly’s Pricing Gamble: A Case Study in Freemium 07/26/11 San Francisco
When Complaining Customers Hit Twitter and Facebook, Assistly is There 07/12/11 San Francisco
Zendesk Gets an iPad App 02/14/11 San Francisco
$3M Assist for Assistly 01/04/11 San Francisco
Zendesk Snags $19M for Web-based Customer Support That Users Can Grok, and Startups Can Afford 12/07/10 San Francisco
Get Satisfaction Snags $6M to Crowdsource Customer Support—To Other Customers 09/14/10 San Francisco
Making Customer Support Sexy: Zendesk’s Help Desk Lovefest 08/04/10 San Francisco
Zendesk Has a Twicket to Ride Twitter 07/13/10 San Francisco
Big Fish Expands Deal with PlayFirst 01/13/10 Seattle
$6M Alms for Zendesk 08/17/09 Boston
HyperQuality Raises $7.6M 10/23/08 Seattle
In Nuance’s Snapping Up of SnapIn Software, Investors Get a Better Deal—Some Further Analysis 08/22/08 Seattle
OwnerIQ Raises $2 Million for User Manual Archive 10/30/07 Boston
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