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Entry Author Date Location
Marc Benioff Talks Up Salesforce.com’s Strategy for the Mobile Arena 02/27/13 New York
TechStars’ Apptentive Gets $1.2m to Improve Customer Service in Apps 12/10/12 Seattle
LogMeIn Buys Bold Software for $16.5M, Expands in Customer Care 01/09/12 Boston
Get Satisfaction Makes Customer Support Less Robotic-And More Strategic 11/29/11 San Francisco
Steve Jobs Calling: The Stuff of Customer Service Legend 08/25/11 Seattle
Boston’s E-Mail Apps Mini-Cluster Is Looking To Help Users Sell, Serve, Organize, and Even Play More Efficiently 08/15/11 Boston
Interactions Gains $12M for Phone-Based Customer Service Tech 07/27/11 Boston
Varolii Rolls up $8M to Grow Communications Biz After Surviving the Great Recession 07/26/11 Seattle
When Complaining Customers Hit Twitter and Facebook, Assistly is There 07/12/11 San Francisco
StellaService, Backed By Big NY Investors, Looks to Recognize E-Tailers For Star Customer Service with Zagat-Style Marks 04/05/11 New York
Visible Technologies Raises $6M 03/31/11 Seattle
Gemvara Sparkles with $15M Series C, Leads Way in Mass Customization of Jewelry 03/23/11 Boston
Sophie’s Voice: Scaling the Personal Touch in Customer Service 02/08/11 San Francisco
Prelert Raises $3.75M to Manage IT Incidents 09/09/10 Boston
Ascent Venture Partners Says Data Intelligence Is the Next Big Thing, Tech Startups Will Get Scooped Up Like Biotechs, and Bigger Isn’t Always Better 08/03/10 Boston
Zappos CEO Tony Hsieh’s Unique Take on Startup Hiring and Culture 01/11/10 Seattle
Redfin Raises $10M More to Improve Customer Service, Expand, and Invest in R&D 11/12/09 Seattle
Visible Technologies Raises $6M 05/21/09 Seattle
Xconomy Wins Its Twitter Struggle–How Wade Reclaimed Our Good Name 04/21/09 National
Mzinga’s Tempest of Growth Sweeps Up Prospero 03/03/08 Boston
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