Zendesk Gets an iPad App
At Xconomy we shy away from pure product-release stories, but there’s word today of a product from a San Francisco company I admire (Zendesk) on a platform I love (the Apple iPad). Starting today, employees at companies that use Zendesk’s online customer support management platform (which we profiled here last August) can download the new Zendesk iPad app at Apple’s iTunes App Store. “We built the most beautifully simple help desk application ever, so it’s a perfect fit for iPad,” said Zack Urlocker, Zendesk’s chief operating officer, in a statement. “Now support agents can work anywhere instead of being chained to a desk.” Zendesk says agents at companies like Griffin Technologies are already using the free app to view and respond to the help tickets assigned to them.