18 Ways to Kill a Startup: Bad Teams and Ideas, Arrogance, and More
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no interest in doing a deal with you,” he said.
5. You don’t have a business model. Business models can be changed over the course of a startup’s life, but founders need some vision of how they’ll make money. Investors expect to see some plan, and they know it can change over time, but it’s a good way to see how an entrepreneur thinks.
“At least have an opinion. We all know it’s wrong, but have an opinion so we can see how you think analytically,” Mendelson said.
6. You don’t understand your competition. “People get so locked in to the competitive view that ‘I’m doing X, and I’m going to look at all the competitors that are near to X,” Mendelson said. “Think broadly about your competition.”
Mendelson gave the example of Zynga, which the Foundry Group invested in before it went public. It had obvious competitors like rival game makers, but also competed against any other way to spend time on the Internet.
7. You staff up and spend too quickly ahead of revenue. Startups need to stay lean and avoid creating excessive headcount. Founders also need to realize that they have to be their own sales force, he said. Hiring a sales staff early on is a bad idea.
“Do not fall in love with the siren on the rocks who says, ‘I can sell this,’” Mendelson said.
Young companies also should avoid expensive bells and whistles, like fancy offices and sleek office equipment.
“They can either get a full-time engineer, or they can get a bunch of desks,” he said.
8. You don’t constantly test your hypotheses. “You always have to have your head on a swivel…because in this world, everything is changing super, super quickly, and you’ve got to be on top of that,” Mendelson said. “That means reading all the trade mags, talking to a lot of people, networking like hell, asking mentors, and creating a network of knowledge.”
Getting settled in a way of thinking and taking too long to change it is a mistake even seasoned pros can make.
“I’m embarrassed to tell you how many times we’ve kept going in the wrong direction,” Mendelson said about some of the Foundry Group’s and his own ideas.
9. You mess up your public relations strategy. Mendelson believes most startups will be able to find one publication to write a story about their launch and their idea, but after that it becomes increasingly hard. A company will need to do something big to win the attention of the press.
“Be very careful about when you go out. You get one shot, and that may be it,” Mendelson said.
He recommended waiting until a product is ready for users. “If anything, wait a little bit, until you can completely delight the people who will read your press,” he said.
10. You overpromise and under-deliver, either with investors or customers. Pretty straightforward. Doing this will erode goodwill and harm your reputation, Mendelson said, and as a new entrepreneur or startup without a track record, your reputation really is all you have.
11. You lose sight of peoples’ incentives. Employees, co-founders, and investors are all human, and they’ll have different psychological and economic incentives, Mendelson said. A healthy dose of psychological savvy and skepticism about people’s motives is a good thing, especially as relationships change over time.
12. You screw up your cap table. That includes making “napkin agreements” early in your startup’s history, leaving ownership issues with departed founders unresolved, and taking in too much money from angel investors, Mendelson said. Venture capitalists do not like messy cap tables, which could lead to a company not being able to raise money.
13. You screw up protecting your intellectual property. This could mean not making sure a departed founder gives up his or her claim to the IP, or hiring an outside developer who later tries to claim credit. Mendelson recommended working with good lawyers to make sure you’re protected.
14. You don’t set defined goals. Startups need to set metrics they can hit and use to monitor progress.
15. You avoid firing people until it’s too late. Entrepreneurs need to be a little ruthless when it comes to tough personnel decisions, Mendelson said.
“I’ve never heard anyone say, ‘Damn, I fired that person too early.’ That is a statement that has never been said, ever,” Mendelson said.
16. You don’t know what you can control and what you can’t. For example, a rival company might release a new product ahead of you, Mendelson said. You can’t control the success of their product, but you can control your company’s response.
17. You don’t hold yourself accountable from day one. Set goals, work hard to hit them, and if you don’t, analyze why you didn’t.
“Make goals and hold yourself accountable, even if they become unrealistic. If they become unrealistic, most entrepreneurs forget about it. But that’s the time to change the goal, but you still have to hold yourself accountable and understand why you didn’t hit it the first time,” Mendelson said.
18. You leave the important legal stuff for later. Filling out forms and getting paperwork in order can seem like a burden when you’re excited about getting a product going, Mendelson said. But the legal work has to be taken care of.