LogMeIn Buys Bold Software for $16.5M, Expands in Customer Care

1/9/12Follow @gthuang

Some business software news this morning. LogMeIn (NASDAQ: LOGM), the Woburn, MA-based remote access and customer support tech company, said it has acquired Kansas-based Bold Software for $16.5 million, including retention-based bonuses over time.

Bold makes software for live-chat systems and click-to-call customer service. The move is intended to strengthen and expand LogMeIn’s offerings in customer care and engagement. The company says it will continue selling Bold’s main product line as a stand-alone offering as well as integrate it with LogMeIn’s remote support software.

LogMeIn started in 2003 and is led by CEO Michael Simon, who spoke last fall about LogMeIn’s rise from being a “lifestyle business” to becoming a mid-size public company (a freemium business model was key). The company went public in 2009.

Gregory T. Huang is Xconomy's Deputy Editor, National IT Editor, and the Editor of Xconomy Boston. You can e-mail him at gthuang@xconomy.com. Follow @gthuang

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