Comments on: Few Carbonite Customers Lost Data in Drive Failure, CEO Says http://www.xconomy.com/boston/2009/03/23/few-carbonite-customers-lost-data-in-drive-failure-ceo-says/ Business + Technology in the Exponential Economy Sat, 11 Feb 2012 03:54:18 +0000 hourly 1 http://wordpress.org/?v=3.0.4 By: Carbonite Data Loss – Our Analysis – GDV Data Protection Blog http://www.xconomy.com/boston/2009/03/23/few-carbonite-customers-lost-data-in-drive-failure-ceo-says/comment-page-1/#comment-580934 Carbonite Data Loss – Our Analysis – GDV Data Protection Blog Tue, 07 Feb 2012 17:38:04 +0000 http://www.xconomy.com/?p=17214#comment-580934 [...] Boston Globe and other outlets reported this weekend that Carbonite lost data for 7,500 customers. Many of these customers were [...] [...] Boston Globe and other outlets reported this weekend that Carbonite lost data for 7,500 customers. Many of these customers were [...]

]]> By: vijay http://www.xconomy.com/boston/2009/03/23/few-carbonite-customers-lost-data-in-drive-failure-ceo-says/comment-page-1/#comment-52414 vijay Tue, 31 Mar 2009 19:59:03 +0000 http://www.xconomy.com/?p=17214#comment-52414 Carbonite customers’ data loss is not Promise’s fault. For some more context on this case, see Promise's response in a letter sent to customers this week at http://www.promise.com/support/Announcements.asp. Carbonite customers’ data loss is not Promise’s fault. For some more context on this case, see Promise’s response in a letter sent to customers this week at http://www.promise.com/support/Announcements.asp.

]]> By: jim http://www.xconomy.com/boston/2009/03/23/few-carbonite-customers-lost-data-in-drive-failure-ceo-says/comment-page-1/#comment-52315 jim Mon, 30 Mar 2009 19:51:00 +0000 http://www.xconomy.com/?p=17214#comment-52315 If you offer unlimited backup at only $50/year, then that's what you should really expect. Storage for business is not cheap. At $50 per year, and if users upload 50GB of data, the company will either lose big or have to use extremely cheap hardware. The scary part is users will continue to upload more and more data and not deleting any files (because unlimited, so why delete?). If so, the only way out of this is to either stop offering unlimited storage, or hike the price, or use crappy hardware. If you offer unlimited backup at only $50/year, then that’s what you should really expect. Storage for business is not cheap. At $50 per year, and if users upload 50GB of data, the company will either lose big or have to use extremely cheap hardware.

The scary part is users will continue to upload more and more data and not deleting any files (because unlimited, so why delete?). If so, the only way out of this is to either stop offering unlimited storage, or hike the price, or use crappy hardware.

]]> By: Bruce Goldensteinberg http://www.xconomy.com/boston/2009/03/23/few-carbonite-customers-lost-data-in-drive-failure-ceo-says/comment-page-1/#comment-51879 Bruce Goldensteinberg Thu, 26 Mar 2009 14:17:22 +0000 http://www.xconomy.com/?p=17214#comment-51879 Wade, good reporting. I actually read a few of your other articles, like on the google books settlement, for some stuff i'm working on. it was well done. w/r/t carbonite, do you see a pattern here w/david friend? he's always blaming someone else for whatever issues people raise against carbonite. you may consider mentioning how Carbonite's executives responded to the scandal with the fake reviews and this lawsuit they filed. any similarities? differences? etc. check out the latest amazon reviews. there is no indication they are fake, like the ones that carbonite employees wrote. they all basically state the same complaints that caused me problems with the service back in the summer of 2007. 2007 was when carbonite said they had the problem with this company's hardware. i find it hard to believe that no customers were affected. if carbonite does get any money from a settlement, they should have to give it to their customers for the problems they experienced. i only wish customers would band together and file a class action suit against these guys. they have a record of incompetence. just look at all the complaints/reviews about them on amazon- they all allege the same thing that i experienced- specifically, though the backup works ok, the restore is a crapshoot. then when you need to get some customer service, they are MIA. Wade, dig a little deeper, peel back the layers of the onion and you will see how much this one stinks. keep up the great reporting. Best, Bruce Wade,

good reporting. I actually read a few of your other articles, like on the google books settlement, for some stuff i’m working on. it was well done.

w/r/t carbonite, do you see a pattern here w/david friend? he’s always blaming someone else for whatever issues people raise against carbonite. you may consider mentioning how Carbonite’s executives responded to the scandal with the fake reviews and this lawsuit they filed. any similarities? differences? etc.

check out the latest amazon reviews. there is no indication they are fake, like the ones that carbonite employees wrote. they all basically state the same complaints that caused me problems with the service back in the summer of 2007.

2007 was when carbonite said they had the problem with this company’s hardware. i find it hard to believe that no customers were affected. if carbonite does get any money from a settlement, they should have to give it to their customers for the problems they experienced.

i only wish customers would band together and file a class action suit against these guys. they have a record of incompetence. just look at all the complaints/reviews about them on amazon- they all allege the same thing that i experienced- specifically, though the backup works ok, the restore is a crapshoot. then when you need to get some customer service, they are MIA.

Wade, dig a little deeper, peel back the layers of the onion and you will see how much this one stinks. keep up the great reporting.

Best,

Bruce

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