Comments on: Carbonite CEO Apologizes for Planted Amazon Reviews, But Bristles at Critics

By: sat

sat — Sat, 29 Oct 2011 20:05:50 +0000

Thanx for the heads up re Beck. Reason enough for me not to use them. Additionally, there is nothing cute, funny, innocent or cool about fraud or lying by faiing to disclose. These two grown men knew what they were doing and should have been fired. What else will they do to be cool?

By: Shannon

Shannon — Fri, 06 May 2011 02:32:35 +0000

I tried Carbonite through their free trial. While happy with their service I ultimately decided that it wasn’t something that I needed. I attempted to uninstall the program, however, it appears I am stuck with it forever! What I have found is THERE IS NO WAY TO UNINSTALL THE PROGRAM. I am plagued with pop-ups that tell me that my subscription has expired. DO NOT USE CARBONITE! I am extremely disappointed with this company.

By: Chris

Chris — Mon, 28 Mar 2011 19:18:06 +0000

Carbonite is great UNLESS you need it and Customer Support (haha) is an absolute nightmare. DON’T WASTE YOUR MONEY.

By: Steve

Steve — Sun, 13 Feb 2011 23:52:05 +0000

I hope there are better backup services out there than Carbonite, which has been a nightmare to initially back up my computer. It’s been almost a month and it’s still not 50 percent completed (after several stops and starts and visits to support). When I requested an extension of my contract because of the lengthy delay, i was told to pound sand.

Let’s just say I can see why they had to plant good reviews.

By: Carbonite Tutor

Carbonite Tutor — Wed, 02 Feb 2011 01:42:24 +0000

I think Carbonite is a good toll to backup the files on your system, however the procedure and the rules for backing up the files with this software are really complected and sometimes a non-tech person might find it difficult to handle.
I personally think that the software is very weak from the development end and it should have been worked with development team and should include some easy and good features that a simple use like will like.
Customer Support is also good but product itself is not competitive.

I would give following ratings to Carbonite
1. Software use = 6
2. Performance = 5
3. Reliability = 5
4. Customer Service = 7
5. Price worth = 5

By: Paul Henry

Paul Henry — Wed, 13 Oct 2010 03:00:32 +0000

I use the Mac version of Carbonite, as do several of my family members. For what it’s worth (a lot, I think!), the hard drive on my my MacBook Pro crashed only a few months after I started my subscription, and after Apple replaced my hard drive, operating system and software, my Carbonite back-up restored my files very simply, and to the best of my knowledge, completely. The proof is in the pudding. To me, the fact that some young employees touted the product on Amazon three years ago, when they had very few users, does not strike me as all that important in the scheme of things, especially since a firm policy is now in place. What’s more important is that Carbonite works!

By: Roy

Roy — Thu, 17 Jun 2010 19:56:14 +0000

Ya might want to check out this link below before you decide on Carbonite. They have been caught stacking the deck on Amazon.com reviews by posting their own reviews without disclosing that they where Carbonite employees. Personally, I just flat out refuse to support companies with bad ethics….so I am going with Mozy.

http://www.xconomy.com/boston/2009/01/29/carbonite-ceo-apologizes-for-planted-amazon-reviews-but-bristles-at-critics/

By: James

James — Fri, 16 Apr 2010 03:15:42 +0000

In response to Mike Rashotte's reason for leaving Carbonite: Don't worry Carbonite, I'll subscribe and make up for losing Mr. Rashotte's business...and for exactly the same reasons he left. Limbaugh and Beck are raido hosts, who, last time I checked hadn't run our deficit up trillions of dollars and ovetaken 1/6 of the US economy for a healthcare plan that doesn't even kick in until the guy that backed it is out of office. If I was Carbonite I wouldn't want customers as uninformed and stupid enough to buy into the President's lies, both campaign and in office. Maybe Keith Olbermann is selling a back-up system.

By: Mike Rashotte

Mike Rashotte — Wed, 31 Mar 2010 18:28:20 +0000

We have used Carbonite since 2006. It has been a good and convenient product for us. Today we stopped using Carbonite. Why? We recently read in a Washington Post media column that "our" backup company is one of the remaining advertisers on Glenn Beck. Carbonite's main office confirmed by e-mail that Beck is one of their media buys. They would not reveal to us (company policy) who else they support in this way, except to say that they have "diverse" media buys for their products. A Google check indicated that Rush Limbaugh is another main beneficiary of Carbonite's media buys, and that he actually does the promos himself. Rush, and Glenn, and who-knows what other divisive media agitators are supported by this company? We just couldn't continue as customers of a company willing to support such destructive influences in our country. Carbonite refunded our current subscriptions today without fuss. We appreciate that. Current and prospective purchasers of Carbonite might factor in their corporate mindset if that is the sort of thing that concerns you.

By: Paul

Paul — Tue, 26 Jan 2010 15:29:31 +0000

I like carbonite a lot. Very user friendly. I installed it on my mom’s and mother-in-laws computers. Great for backing up their digital photos, otherwise i’d be driving to their houses to do it on disks.

By: zydone

zydone — Wed, 23 Dec 2009 00:07:23 +0000

Now go ahead and add their Reseller plan , is just driving liability of their hands and putting the problem to small companies , small techs , requiring to have them pay for the ” Codes ” and collect from this people customers what a great way of skipping liability.

By: Jim D

Jim D — Thu, 17 Sep 2009 20:44:08 +0000

Carbonite could be possibly the worse backup software out there.

By: Online backup is the Trojan Horse of the cloud « Yet Another VC Blog

Online backup is the Trojan Horse of the cloud « Yet Another VC Blog — Thu, 05 Feb 2009 21:17:28 +0000

[...] Carbonite CEO Apologizes for Planted Amazon Reviews, But Bristles at Critics (xconomy.com) [...]

By: Sumo Backup

Sumo Backup — Fri, 30 Jan 2009 20:37:59 +0000

Meh… The only people who are really victimized were the ones that expect something got nothing.

Deep down, consumers realize that you get what you pay for.

By: Noah

Noah — Fri, 30 Jan 2009 18:53:41 +0000

Further evidence that millions of dollars in venture capital spent on advertising can’t buy you a quality product. I’ve never met a fan of Carbonite, only heard their praises sung by paid spokespeople.