http://www.xconomy.com/boston/2008/03/20/ex-sony-workers-software-smooths-call-center-woes/ Business + Technology in the Exponential Economy Sat, 21 Nov 2009 22:30:41 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://www.xconomy.com/boston/2008/03/20/ex-sony-workers-software-smooths-call-center-woes/comment-page-1/#comment-9586 Call Center Technology India Mon, 24 Mar 2008 10:24:16 +0000 http://www.xconomy.com/2008/03/20/ex-sony-workers-software-smooths-call-center-woes/#comment-9586 True,losing customers is not an option.The whole idea of having a customer support system is to make sure that the customers return to avail more and more services. True,losing customers is not an option.The whole idea of having a customer support system is to make sure that the customers return to avail more and more services.

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