telecommunications, Internet, Software

Aspect, Microsoft in Alliance

Wade Roush 3/19/08

Chelmsford, MA-based Aspect Software will adapt its Internet-based call center software to operate with Microsoft’s Office Communications Server, the company announced today at the VoiceCon conference in Orlando, FL. Aspect says that its system, once integrated into Office Communications Server, will allow call-center agents to “seamlessly escalate customer interactions to different channels — phone, instant messaging, e-mail or conferencing,” and to “enable contact center agents to find and consult with experts anywhere in a company to resolve inquiries in a single interaction.” Microsoft is making an unspecified equity investment in Aspect to help speed up the integration project.