HiWired Partners with BJ’s

Wade Roush2/20/08

BJ’s Wholesale Club (NYSE: BJ), the Natick, MA-based chain of 177 warehouse club stores across 16 eastern states, has hired Neeedham, MA-based tech support outsourcing provider HiWired to manage a new website and call center that will help members of BJ’s with their computer glitches, HiWired announced today. Called TechCare, the service costs $45 to $155 per incident and can be accessed by phone or over a broadband Internet connection (allowing technicians to diagnose problems remotely). We last wrote about HiWired when it collected $9 million in Series B funding in January.

Wade Roush is Xconomy's chief correspondent and editor of Xconomy San Francisco. You can e-mail him at wroush@xconomy.com or follow him on Twitter at twitter.com/wroush.