http://www.xconomy.com/boston/2008/01/10/xconomy-poll-whats-the-hardest-thing-about-launching-a-business-hey-verizon-you-listening/ Business + Technology in the Exponential Economy Sat, 11 Feb 2012 12:29:49 +0000 hourly 1 http://wordpress.org/?v=3.0.4 http://www.xconomy.com/boston/2008/01/10/xconomy-poll-whats-the-hardest-thing-about-launching-a-business-hey-verizon-you-listening/comment-page-1/#comment-6345 Jim Poe Fri, 11 Jan 2008 18:31:05 +0000 http://www.xconomy.com/2008/01/10/xconomy-poll-whats-the-hardest-thing-about-launching-a-business-hey-verizon-you-listening/#comment-6345 I couldn't agree more with this piece on Verizon, so add another vote to the tally against them. I owned a business for 9 years during which time our adds/moves/changes via Verizon were a persistent nightmare and, partially as a hangover from this experience, recently even switched our home service to Comcast, in large part so I never again have to speak with a Verizon Customer Service rep. This company is the first (and my only) to actually have a departement called "Customer Advocacy" and do they ever need it! I couldn’t agree more with this piece on Verizon, so add another vote to the tally against them. I owned a business for 9 years during which time our adds/moves/changes via Verizon were a persistent nightmare and, partially as a hangover from this experience, recently even switched our home service to Comcast, in large part so I never again have to speak with a Verizon Customer Service rep. This company is the first (and my only) to actually have a departement called “Customer Advocacy” and do they ever need it!

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