http://www.xconomy.com/boston/2008/01/02/high-financing-for-hiwired/ Business + Technology in the Exponential Economy Sun, 22 Nov 2009 19:43:29 -0600 http://wordpress.org/?v=2.8.6 hourly 1 http://www.xconomy.com/boston/2008/01/02/high-financing-for-hiwired/comment-page-1/#comment-44424 Carol Wallace Wed, 14 Jan 2009 02:20:58 +0000 http://www.xconomy.com/2008/01/02/high-financing-for-hiwired/#comment-44424 Beware! Most techs are too inexperienced, can't solve simple questions, unfamiliar with basics of vista and outlook! Senior Techs are full of themselves, difficult to get & never follow thru. There is no answer after 9pm ever ! And, forget Sundays or Mondays ... wait time is usually 2 hours! Customer Service and Management are horrendous! Now that I left, I have found better help, better prices and companies that truly value their customers. Much better service out there ! Beware! Most techs are too inexperienced, can’t solve simple questions, unfamiliar with basics of vista and outlook! Senior Techs are full of themselves, difficult to get & never follow thru. There is no answer after 9pm ever ! And, forget Sundays or Mondays … wait time is usually 2 hours! Customer Service and Management are horrendous! Now that I left, I have found better help, better prices and companies that truly value their customers. Much better service out there !

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